Terms and conditions

These conditions are available in other languages. The contract language is and remains the Dutch language.

When placing an order via the webshop or other medium, you agree to our general terms and conditions.

As a private customer, you have the right to withdraw from the agreement within a period of 14 days, only if you have justified complaints about the goods or services received.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement.

To comply with the withdrawal period, it is sufficient to send your communication before the withdrawal period has expired.

ATTENTION! The following goods cannot be withdrawn, taken back, refunded, exchanged or refunded under any circumstances:

• Goods that were produced, manufactured, assembled or ordered specifically for the customer.

• Goods without the original packaging.

• Goods that are irrevocably mixed with other products after delivery due to their nature.

• Goods that have become irreversibly contaminated or damaged after installation.

• Used goods.

Used goods are extensively tested before sale as much as possible.

On request you can receive more information, specifications or photos about the specific part that will be sent to you.

All articles in the webshop have a “sample photo”, unless stated otherwise. This means that the color or general condition may differ minimally from the actually delivered product.

If a used part appears not to work properly, it can be exchanged in consultation, subject to the seller's approval.

ATTENTION! All our used goods are visibly and invisibly marked. It is useless to return any other used part that was not sold by us. If you do try to do this, and we receive a different part than that supplied by iltisshop.be, this part will not be reimbursed, exchanged or returned. These will be immediately removed without compensation.

We may postpone reimbursement or return until we have the products in our possession.

You must receive the goods; undamaged, uncontaminated and in original packaging no later than 14 days after the day on which you communicated your decision to revoke the agreement to us, return or hand over to us.

The direct costs of returning the goods will be borne by the buyer/customer, unless the goods are returned due to a valid reason or complaint.

Return address, see general terms and conditions below.

The total shipping costs are always communicated or calculated in advance by the webshop.

This may differ depending on weight, volume and/or destination.

If your order is too large for regular parcel post, you will be sent a personal offer for a pallet shipment or customized transport.

We reserve the right to revoke an order or payment if the effective shipping cost turns out to be higher than calculated by our webshop.

Delivery term:

After receipt of proof of payment or actual payment, your package will be delivered to the relevant courier service within 48 hours at the latest. (*The period of 48 hours does not apply on Sundays, public holidays or during our holiday periods.) The actual delivery to the specified address depends on the size and accessibility of the address, which depends entirely on the transport company.

Damaged packages:

If a package or part appears to be damaged upon receipt, a file will be started with the relevant transport company.

In order to complete the file, the customer must provide us with clear photos of the damaged parts + packaging.

In agreement, (only the damaged) goods will be replaced or reimbursed. The period in which this happens depends entirely on the operation of the transport company.

Missing packages:

If a package turns out to be missing during the shipping process, a file will be started with the relevant transport company.

A package is only considered missing by the transport company if it has not moved in the tracking for 30 days.

We cannot be held liable for errors or delays caused by the transport company, but we will go through the entire process with you to be reimbursed for this.

If bank transfer payment method is used, no additional transaction costs will be charged.

Transfer the total amount to be paid to the indicated bank account number. Please ensure you enter your reference number or invoice number that you receive by email as communication.

Keep in mind that a bank transfer takes on average 3 business days, which will cause shipping delays. If we do not receive payment on our bank account within 14 working days, the order will be automatically canceled. If goods were ordered especially for you, these will be charged.

If you choose to pay via PayPal, the costs charged by PayPal will be recovered from the buyer.

This is according to the formula: 3.4% +3.5€ (0€ to 2500€) +(+3% for transactions outside Europe).

These costs can always be checked via: https://salecalc.com/paypal

If you want a business invoice, this must be communicated immediately when ordering, by stating your VAT number. to mention or order with a business account via the webshop.

After completion of payment or receipt of the goods, an invoice can no longer be issued.

Payments for business orders (on invoice) must be received no later than 14 days after the invoice date, stating your invoice number.

If the invoice is not paid on the due date (14 days after the invoice date), late payment interest of 5% per month started, + 10% fixed compensation without notice of default will be charged.

All quotations are valid for 30 days. (Counted from the date stated on the quotation). Subject to availability and interim sales.

The prices indicated are only valid if the quantities of the goods specified when ordering remain at least the same or are increased.

The goods remain our property until the entire purchase price has been paid, this also applies to parts that have already been shipped or parts on a business invoice.

It is possible that ordered parts turn out to be out of stock or unavailable, we reserve the right to cancel the sale of these parts.

All conditions are subject to the legal warranty provisions. The legal warranty period is 24 months (excluding used goods -> See point 2.) and starts on the day of delivery of goods.

The customer must prove that the item was purchased from us and on what date.

This is done by means of e-mails, order confirmations, order number, etc.

Exceptions are the following situations: damage due to natural wear and tear, improper use or incorrect maintenance. The warranty does not apply in the event of malfunctions or damage resulting from improper or improper use or installation, failure to comply with the instructions for use or incorrect or negligent treatment. The warranty expires if work and/or repair of the parts is carried out or carried out by people who are not authorized or certified. In case of warranty, it is up to you to decide on the assertion of your rights. In the event of a warranty, only the relevant item will be replaced or reimbursed. Under no circumstances can we reimburse or replace related or other affected items, labor or goods. Additional rights, in particular the cancellation of the purchase contract or reduction, can only be asserted after a reasonable period for proper fulfillment. In the event of an exchange of goods under warranty, no new warranty periods will be applied.

We attach great importance to your privacy and never pass on your data to third parties.

Your personal data is processed by www.iltisshop.be for customer management based on the contractual relationship resulting from your order/purchase and for direct marketing (to offer you new products or services) based on our legitimate interest to do business .

You can always object or unsubscribe from receiving our emails or using your data in the future. For this purpose, it is sufficient to inform us via info@iltisshop.be. You can always use that address to ask what data we process about you and to correct it or have it deleted, or to request that your data be transferred. If you do not agree with the way we process your data, you can contact the Commission for the Protection of Privacy. (Drukpersstraat 35, 1000 Brussels).

A more detailed overview of our data processing policy can be found at www.iltisshop.be/privacy

Contact person: Kevin Lanslots

VAT number: BE 0504.918.157

Warehouse (please note, no return address!):

Lilsedijk 29L

2340 Beerse

Belgium

Mobile: +32478589720

Email: info@iltisshop.be

Return / delivery address of packages: (Attention package point -> not an iltisshop warehouse!)

Iltisshop.be

Dennenlaan 12C

2340 Beerse

Belgium